Privacy Policy
Affinity Therapy Solutions Limited
Effective Date: 3 May 2026
Last Updated: 3 May 2026

1. Introduction

Affinity Therapy Solutions Limited (“the Company”, “we”, “our”, “us”) is committed to protecting the privacy, dignity, and confidentiality of all clients and website users. This Privacy Policy outlines how personal data and sensitive personal data are collected, used, stored, and disclosed in accordance with applicable laws of Trinidad and Tobago, including the principles of the Data Protection Act, Chap. 22:04, and recognised professional standards governing mental health practice.

By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. Definitions

For the purposes of this Policy:

• “Personal Data” means information relating to an identifiable individual.

• “Sensitive Personal Data” includes information relating to physical or mental health, medical history, or therapeutic records.

• “Processing” includes collection, recording, storage, use, disclosure, or destruction of data.
   

3. Information We Collect

3.1 Personal Data
We may collect:

• Full name

• Contact information (email, telephone number)

• Address (where provided)
   

3.2 Sensitive Personal Data
In the course of providing therapy services, we may collect:

• Psychological and medical history

• Intake and assessment information

• Case notes and clinical records

• Treatment plans and progress notes

This information is collected only where necessary for the provision of professional services and is subject to strict confidentiality.

3.3 Technical Information

• IP address

• Browser type and device information

• Website usage data
   

3.4 Payment Information
Payments are processed via secure third-party providers. The Company does not store full credit or debit card details.

4. Legal Basis for Processing

We process personal and sensitive personal data on the following lawful bases:

• The data subject has provided consent

• Processing is necessary for the provision of therapeutic services

• Compliance with legal obligations under the laws of Trinidad and Tobago

• Protection of the vital interests of the client or another individual
   

5. Purpose of Data Collection

Your information is collected and used for the following purposes:

• Provision of counselling and psychotherapy services

• Appointment scheduling and administrative management

• Maintenance of clinical and professional records

• Communication with clients regarding services

• Compliance with legal, ethical, and regulatory obligations

• Improvement of website performance and service delivery
   

6. Confidentiality and Professional Standards

All client information is treated as confidential and managed in accordance with established ethical guidelines applicable to counselling and psychotherapy practice.
Confidentiality shall be maintained except in circumstances where disclosure is required or permitted by law, including:

• Where there is a serious and imminent risk of harm to the client or others

• Where disclosure is mandated by a court of competent jurisdiction

• Where there is reasonable suspicion of abuse or neglect requiring reporting to relevant authorities

Only the minimum necessary information will be disclosed in such circumstances.

7. Cookies and Website Technologies
Our website utilises cookies and similar technologies to ensure functionality and enhance user experience.
 
“This website uses cookies to ensure proper functionality, analyse traffic, and improve user experience. By selecting ‘Accept All’, you consent to the use of cookies in accordance with our Privacy Policy. You may manage your preferences at any time.”
Users may disable non-essential cookies through browser settings.

8. Online Forms and Booking Disclosures

Booking and Contact Form Notice
 
“By submitting this form, you consent to the collection and processing of your personal and, where applicable, sensitive personal data by Affinity Therapy Solutions Limited for the purpose of providing therapeutic services. All information will be handled in accordance with our Privacy Policy and applicable laws of Trinidad and Tobago.”

Consent Checkbox
☐ I hereby consent to the collection and processing of my personal and sensitive personal data as outlined above.

9. Informed Consent for Therapy Services

By engaging in therapy services with the Company, you acknowledge and agree that:

• You are voluntarily seeking and participating in counselling or psychotherapy services

• The nature, purpose, benefits, and potential risks of therapy have been explained to you

• No guarantees have been made regarding therapeutic outcomes

• You understand your right to withdraw from services at any time, subject to applicable policies

• Your personal information will remain confidential except where disclosure is required by law or professional obligation

Online/Virtual Therapy Clause
Where services are provided electronically:

• You acknowledge the inherent risks associated with electronic communication

• You agree to take reasonable steps to ensure privacy on your end

• The Company undertakes to use secure and reputable platforms but does not guarantee absolute security
   

10. Disclosure of Information

The Company does not sell, trade, or rent personal data.
Information may be disclosed only where necessary to:

• Qualified professionals within the Company involved in your care

• Service providers engaged for operational purposes (e.g., hosting, booking systems), under strict confidentiality obligations

• Regulatory or legal authorities where required by law
   

11. Data Security

The Company employs appropriate technical and organisational measures to safeguard data, including:

• Secure hosting infrastructure

• Encryption (SSL/HTTPS)

• Access controls and confidentiality protocols

While reasonable safeguards are implemented, no method of transmission over the internet is entirely secure.

12. Data Retention

Personal and clinical records shall be retained only for as long as necessary to:

• Fulfil the purposes for which they were collected

• Comply with legal, ethical, and professional record-keeping requirements
   

13. Rights of Data Subjects

In accordance with applicable law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Withdraw consent (where applicable)

• Request erasure of data, subject to legal and professional limitations

Requests must be submitted in writing using the contact details below.

14. Third-Party Services

Our website may incorporate third-party services. The Company is not responsible for the privacy practices of such providers, and users are encouraged to review their policies.

15. Children and Minors

Therapy services for persons under the age of 18 require the consent of a parent or legal guardian. The Company does not knowingly collect personal data from minors without such consent.

16. Amendments to this Policy

The Company reserves the right to amend this Privacy Policy at any time. Updates will be published on this page with the revised effective date.

17. Contact Information

Affinity Therapy Solutions Limited
Email: amanda@affinitytherapytt.com
Telephone: +18682949900
Address: 8A Scott Street, St Augustine, Trinidad.

18. Acknowledgement and Consent

By using this website and/or engaging the services of Affinity Therapy Solutions Limited, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Affinity Therapy Solutions Limited is committed to maintaining the confidentiality and protection of your personal and sensitive information in accordance with applicable laws and professional standards in Trinidad and Tobago.

All information shared is treated as confidential in accordance with professional counselling standards and applicable law.

For your privacy, please do not include highly sensitive personal or medical information in this form. A therapist will follow up with you directly.